FAQ - Frequently Asked Questions
SHOP INFORMATION
HOW LONG DOES MY PACKAGE TAKE TO SHIPPING?
Our delivery time is normally 5-10 working days from the date of order. It is our goal to print and prepare your order for shipment within 2 - 4 days at the latest. However, sometimes it can take 1-2 days longer due to the busyness in our machine park or at the carrier. Naturally, we also strive for the best possible result.
WHAT ARE THE SHIPPING COSTS?
We offer free shipping worldwide.
CAN I SHOPP AT KUNSTKARTEL.NL IF I DO NOT LIVE IN THE NETHERLANDS?
That depends, we ship in the Netherlands, Belgium and partly in Germany. Please contact us for this.
HOW DO YOU SHIP MY PRINT SECURELY?
At KunstKartel we know how special your work is. That is why we pay a lot of attention to a safe, efficient and protected delivery. First, we carefully cover your work with tissue paper and bubble wrap, eliminating the danger of scratches or creases. Packed in a sturdy cardboard box. Once sealed, our efficient shipping team will ship your order, ensuring your painting is delivered both on time and securely.
PAYMENT INFORMATION
WHAT PAYMENT METHODS ARE AVAILABLE
You can pay with Paypal, credit card, Klarna, Google pay, Apple Pay and IDeal and nowadays even with bitcoins, all in our secure payment environment
IS BUYING ART ONLINE SAFE?
Yes, of course. That's safe, and you always get a return guarantee of 14 days with us
ORDER & RETURN
HOW DO I ORDER FROM ART KARTEL?
Did you find something nice? Nice! You have placed your order in a few clicks.
step 1: shopping cart Place your item(s) in your shopping cart.
step 2: details Enter your personal details (if you are already logged in, skip this step). In the next step, check whether your address is correct.
step 3: pay Choose your payment method in the checkout. We only show you the payment methods that are relevant to you. Do you have a gift card or discount code? You can redeem it here. Do you pay with iDeal? Don't forget to click on 'Complete payment' after your payment. After this you can view the confirmation of your order.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you do not need an account to place an order. An account, on the other hand, is useful for a possible next purchase so that you immediately have all the information at hand.
HOW DO I CONTACT US IF I HAVE QUESTIONS?
For questions or comments, you can always contact our support team.
This can be done via: info@kunstkartel.nl or by telephone: +31(0)6 57 77 77 87
HOW CAN I CHANGE OR CANCEL MY ORDER
If you change your mind about your purchase, we would ask you to cancel the order within one hour of purchase. This can be done by telephone on +31(0)6 57 77 77 87. Keep your order number and details to hand. After the hour, the order is often already put into effect.
HOW DO I RETURN MY PRINT
View our conditions here: https://www.kunstkartel.nl/pages/verzenden-retourneren
HOW DO I TRACK MY ORDER?
After you have placed an order you will receive a tracking number from us by email
If there are any more questions that have not been answered in this FAQ? Let us know via whats app +31(0)6 57 77 77 87 or send an email to: info@kunstkartel.nl